FAQ's

**How can I contact SafeBottle?**

You can email us at safebottlepro28@gmail.com. Our customer service team is ready to assist you with any inquiries.

**Do you ship worldwide?**

Yes, we offer worldwide shipping.

**Where do you ship from?**

We ship from Hong Kong.

**Can I change or cancel my order?**

To ensure prompt processing, please request any changes or cancellations within 12 hours of placing your order. Requests made after this period will not be accepted. You can return your order for a full refund once it is received.

**What payment methods do you accept?**

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

**When will my order be processed?**

Orders are processed Monday through Friday, typically within 1-3 business days from the order date. Orders are then shipped the following day. Please note that we do not process orders on weekends and processing times may be longer during holidays or sales.

**How long will it take to receive my order?**

Orders may take between 1-2 weeks to arrive due to high demand.

**What if I don't receive my order?**

If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

**Will I be charged customs and taxes?**

Prices on our site are displayed in US Dollars and are tax-free. You may be responsible for import duties and taxes once your order arrives. These fees, determined by your local customs office, are your responsibility. We are not liable for delays caused by customs. For more details, contact your local customs office.

**How do I return an item?**

Please contact us at safebottlepro28@gmail.com to arrange a return.

**What if the item(s) I received are defective, incorrect, or damaged?**

If you receive incorrect, missing, or defective items, please contact us with your order number, photographs of the items, and any relevant information. We will work to resolve the issue as quickly as possible.

**When will I receive my refund?**

Refunds will be processed to your original payment method. If paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after receiving the returned item or cancellation request. For any questions about the timing of the credit, please contact your card-issuing bank. If you have not received your refund, please contact your bank or credit card company.